Terms and Conditions

Effective date: 12 October 2026

Luxury Retreats Nepal (luxuryretreatsnepal.com) is a trading name of Zeta Tours and Travels Pvt. Ltd., a company registered in Nepal. In these Terms, "we", "us" and "our" mean Zeta Tours and Travels Pvt. Ltd., and "you" means the person using our website or booking with us, and anyone you book for.

These Terms apply when you use our website and when you book any service with us, whether through the website, by email, by WhatsApp, by phone or in person. Please read them before you book. By using the website or booking a service, you agree to them and to the laws of Nepal that apply to your journey.

Two other documents form part of our agreement with you:

Our Booking and Cancellation Policy, which sets out deposits, payment dates, cancellation charges and refunds.
Our Privacy Policy, which explains how we handle your information.

Where a particular journey or service has its own terms, we tell you in the quotation or confirmation, and those terms apply to that booking alongside these.

1. Using the website

1.1 Who can book

You must be at least 18 years old to make a booking.
Bookings for children must be made by an adult, who is responsible for them.
If you book for other people, you confirm that you have their permission to accept these Terms on their behalf and to give us their details.
You confirm that all information you give us is accurate, current and complete. Wrong or incomplete details, for example a misspelt passport name, can cause permits, flights or hotel bookings to be refused, and we are not liable for the consequences.

1.2 Your conduct on the website

Do not use the website for anything unlawful.
Do not send anything harmful, offensive or misleading, and do not interfere with the website or with other people’s use of it.
Do not try to gain access to any part of the website or its systems that is not meant for you.

2. What we do

We are a travel company registered in Nepal that designs private, luxury journeys in Nepal. Our services include:

Private luxury treks, including helicopter-assisted treks.
Helicopter tours, charters and sightseeing flights, and domestic flight tickets.
Wellness, yoga and meditation retreats.
Private cultural, wildlife and honeymoon tours.
Hotel, lodge and resort bookings.
Trekking permits, park and conservation-area entry, and other permits your journey requires.
Private vehicles and transfers, including airport pick-ups.
Guides, porters, hosts and other on-the-ground support.
Other travel-related services you may need while in Nepal, on request.

Some of these services we deliver ourselves. Many are delivered by third-party suppliers: hotels and lodges, airlines, helicopter operators, vehicle owners and drivers, retreat and activity operators and government authorities. For those services we act as the organiser and as the intermediary between you and the supplier. Section 7 explains what that means for you.

3. How booking works

You send us an enquiry through the website, by email, by WhatsApp or by phone, and tell us what you would like.
A planner replies with a proposed itinerary and a written quotation. All quotations are subject to availability.
You confirm the plan and pay the deposit or full amount stated in the quotation, through our official payment channels only (see section 5).
Your booking is confirmed only when you receive a written confirmation from us, by email or another official channel. Until then, nothing is booked and no price is guaranteed.

Deposits, payment dates, last-minute bookings and the consequences of late payment are set out in the Booking and Cancellation Policy.

4. Prices and payment

Prices are in US Dollars (USD) unless we say otherwise. "From" prices on the website are per person, based on two guests travelling together and sharing a room, at the level shown. The currency and amount in your written quotation are what you pay.
Prices on the website can change without notice because of exchange rates, fuel costs, government fees, permit costs, hotel rates or other factors outside our control. Once we have confirmed your booking, the confirmed price is honoured.
You can pay by bank transfer to the account named on your official invoice, by card through an official payment link we send you, or in person at our Kathmandu office against an official receipt, in US Dollars or the Nepalese rupee equivalent.
International transfer and card fees are yours to pay. A payment counts as received when the funds reach our account.
We never ask for your card details by email, chat or phone. Please never send them that way. When you pay by card, you enter your details yourself through the official payment link.

5. Paying safely: official channels only

Travellers are sometimes targeted by people pretending to be a travel company, a guide or a staff member and asking for money to be sent to a personal account. This section protects you and us.

We accept payment only through our official channels: bank transfer to the account named on your official invoice from Zeta Tours and Travels Pvt. Ltd.; an official payment link sent to you from contact@luxuryretreatsnepal.com or from our published WhatsApp number, +977 9705413894; or payment in person at our office in New Baneshwor, Kathmandu, for which you always receive an official receipt.
Never send money to a staff member’s, guide’s or agent’s personal bank account, to a mobile wallet or payment app, or to any account that is not named on your official invoice, even if the request appears to come from us.
No member of our team, guide or driver is authorised to accept payment for a booking into a personal account. The only exception is tips, which you may give directly, in cash, to the people who looked after you.
We will never ask for your card number, PIN, one-time password or online-banking login by email, chat or phone.
If anyone asks you to pay another way, or the bank details you were given suddenly change, stop and check with us first. Call or WhatsApp us on +977 9705413894, the number published on this website, before sending anything.
Money sent outside our official channels has not been paid to us. It does not confirm a booking, we cannot recover it, and we are not liable for it.

6. Changes, cancellations and refunds

If you want to change or cancel a booking, tell us in writing by email to contact@luxuryretreatsnepal.com. The date we receive your email is the date that counts.
The cancellation charges, refund timelines and the rules for changes are in the Booking and Cancellation Policy. Changes to a confirmed booking may attract extra charges from hotels, airlines or other suppliers, which we pass on to you.
Some costs cannot be recovered once they have been incurred, whatever the notice period. These include permits and entry fees once issued, domestic flight tickets once ticketed, helicopter charters, non-refundable hotel rates, and pre-paid retreats and activities. The Booking and Cancellation Policy lists them.
If we have to cancel your booking because of events outside our control, such as natural disaster, severe weather, political unrest, strikes, pandemics or government restrictions, we will refund what you have paid, less any non-refundable costs already incurred with suppliers. Alternatively, you may move your booking to a future date at no extra charge from us, subject to supplier terms.
We are not responsible for costs you have arranged independently, such as international flights, when a journey is changed or cancelled. Travel insurance exists to cover these.

7. Third-party suppliers, and our role as intermediary

Hotels, airlines, helicopter operators, vehicle providers, retreat and activity operators and other suppliers each have their own terms, including their own conditions of carriage, check-in rules, cancellation rules and liability limits. When we book one of these services for you, you are also accepting that supplier’s terms. We will tell you the important ones, or send them to you on request.

For supplier-delivered services:

We choose suppliers with care, brief them properly and stay in contact with them during your journey.
We are not liable for a supplier’s own acts or omissions, for example a hotel overbooking, an airline cancelling a flight or a driver’s conduct.
If something goes wrong with a supplier, we will help you resolve it and, where we can, recover costs from the supplier on your behalf.

8. Specific services

8.1 Hotels, lodges and resorts

Hotel bookings are subject to the hotel’s check-in and check-out times, deposit rules and cancellation rules.
If a special or non-refundable rate applies, that rate’s rules apply, and it cannot be refunded or changed.
Room descriptions and star ratings are the hotel’s own. On treks, even the best lodges become simpler with altitude and remoteness; above certain villages only teahouses exist, and we say so in each itinerary.

8.2 Permits

We apply for the permits your journey needs, using the details and documents you give us. Permit fees are included in a journey price unless we say otherwise.
Permits are issued by government authorities in your name. They are personal, cannot be transferred, and are not refundable once issued, including if you turn back on the trail.
Issuing a permit is the authority’s decision, not ours. We are not responsible for a refusal or a delay caused by the authority, or by incorrect or late documents from you.

8.3 Helicopter flights and domestic flights

Helicopter and domestic flights in Nepal depend on weather and air-traffic clearance. The operator and the pilot decide whether a flight goes ahead, and their decision is final.
Some journeys use a shared helicopter flight at one level and a private charter at another; your quotation says which applies to you.
If a charter or flight cannot operate, we will help you rebook it or arrange an alternative. Any charter cost the operator has already committed, and any fare that is non-refundable under the airline’s rules, is passed on to you.
We are not liable for the delay itself, for the costs it causes, such as extra nights, meals or alternative transport, or for onward connections you booked separately. Travel insurance can cover these.
Helicopter operators set weight limits and may refuse baggage or passengers over the limit. You must give accurate weights when asked.
Emergency evacuation, including by helicopter, is not part of any journey unless stated. Its cost is yours or your insurer’s (see section 10).

8.4 Vehicles and transfers

Vehicles include a driver unless we agree otherwise in writing.
Road conditions in Nepal are variable and journeys can take longer than planned. Times we quote are estimates.
You are responsible for damage you or your party cause to a vehicle, beyond normal wear.

8.5 Retreats, activities and wellness sessions

Retreats, yoga, meditation, spa treatments and activities are run by our partners under their own rules and safety requirements. You may be asked to complete a health form or sign a waiver before taking part.
Tell your teacher or therapist about any injury, pregnancy or medical condition before a session.
Operators can cancel or postpone activities for weather or safety, and their decision is final.

9. Passports, visas and travel documents

You are responsible for holding a valid passport, the correct visa for Nepal and any other document you need to enter and leave the country. Check the requirements for your nationality well before you travel.
Whether you receive a visa is the decision of the Department of Immigration, not ours.
We are not responsible for any cost or loss caused by missing, incorrect or expired documents.

10. Travel insurance

We strongly recommend that every traveller has comprehensive travel insurance covering medical treatment, emergency helicopter evacuation and repatriation, trip cancellation and interruption, delays, and loss of baggage, and covering the activities on your itinerary up to the highest altitude you will reach. Without it, the cost of an evacuation, medical care or a cancelled journey is entirely yours. We do not sell insurance ourselves. We may ask for your insurance details before departure so that we can act quickly in an emergency.

11. Health, fitness and safety

11.1 Tell us about medical conditions

You must tell us, at the time of booking, about any medical condition, allergy, dietary need or other requirement that could affect your journey. We may decline a booking, or change an itinerary, if we believe a condition could put you or others at risk. Please talk to your doctor before booking a high-altitude trek or a strenuous activity.

11.2 Fitness

Some treks and activities need a good level of fitness. Each journey description says what is required. It is your responsibility to make sure you meet it.

11.3 Follow your guide

On treks and activities you agree to follow the instructions of your guide, host or activity operator, especially on safety, altitude and route. If you do not follow safety instructions, the guide can remove you from the activity, and no refund is due.

11.4 Altitude, weather and remote terrain

Trekking and travel in Nepal involve real risks: altitude sickness, extreme weather, landslides, remote terrain and limited medical facilities. You acknowledge and accept these risks when you book. We may change an itinerary, including turning back or descending, when a guide judges it necessary for safety. Unused services are not refunded.

11.5 Local laws and respect

You agree to obey Nepali law and to respect local customs, communities, monasteries and the environment. Illegal activity ends our services immediately without refund. Fines or legal consequences from your own actions are yours. Any damage you cause to property must be paid for by you directly.

12. Itinerary changes

Itineraries are plans, not guarantees. Roads close, flights are grounded, trails are blocked and weather changes. We may alter an itinerary before or during a journey for safety, weather, supplier failure or other reasons outside our control. Where we can, we will offer a comparable alternative.

13. Our liability

We act as organiser and intermediary between you and third-party service providers, such as hotels, airlines, helicopter operators and local transport.
We are not liable for any injury, illness, loss, damage, delay or inconvenience caused by third-party providers, weather conditions, natural events, or circumstances beyond our control.
We are not liable for money sent to anyone outside our official payment channels (see section 5).
Our total liability to you is limited to the amount you paid us for the specific service in question.
Nothing in these Terms limits any liability that cannot be limited under the laws of Nepal.

14. Events outside our control

We are not liable for delays, cancellations or failures in performance caused by events outside our reasonable control, including natural disasters, earthquakes, floods, landslides, extreme weather, epidemics and pandemics, war, terrorism, strikes, civil unrest, government action, and airport or road closures. In such an event we will do what we reasonably can to offer an alternative, and any refund follows section 6.

15. Information on the website

We take care to keep the website accurate, but descriptions, prices, hotel details, seasons and permit rules can change. Always confirm the details of your journey with our team before relying on them. Only a written quotation or confirmation from a member of our team is binding.

16. Intellectual property

Everything on the website, including text, photographs, logos, maps, itineraries, graphics, video and software, belongs to Zeta Tours and Travels Pvt. Ltd. or the people who have licensed it to us. You may not copy, publish, distribute or use it without our written permission, except to view the website and plan your own journey.

17. Reviews, photos and content you share

If you send us or post reviews, photos, videos or other content about your journey, on our website or our social media channels, you give us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display it for marketing and promotion. We will credit you if you ask us to.

18. Privacy

How we handle your information is set out in our Privacy Policy, which forms part of these Terms.

19. Complaints and disputes

If something goes wrong during your journey, tell your guide or host or contact us straight away, so we can put it right while you are still here. If you have a complaint after your journey, email contact@luxuryretreatsnepal.com as soon as you can and we will look into it.

We will always try to resolve a dispute by talking it through with you. If that fails, the dispute is subject to the exclusive jurisdiction of the courts of Nepal and is governed by the laws of Nepal.

20. Governing law

These Terms are governed by and interpreted under the laws of Nepal.

21. Changes to these Terms

We may update these Terms from time to time. The new version applies from the date it is posted on the website, and continuing to use the website means you accept it.

22. Contact us

Zeta Tours and Travels Pvt. Ltd. (trading as Luxury Retreats Nepal)

New Baneshwor, Kathmandu, Nepal

Email: contact@luxuryretreatsnepal.com

WhatsApp / phone: +977 9705413894

Website: luxuryretreatsnepal.com